Corporate Refund & Cancellation Policy.

1. Nature of the Service, Consent & Cancellation Rights

1.1. Agreement at Checkout: By completing a purchase and checking the terms agreement box at our secure checkout, you legally agree to this Refund & Cancellation Policy. We log IP addresses and timestamps of this consent for compliance and dispute resolution purposes.

1.2. Fulfilled on Publication: Press release distribution is a fulfilled-on-publication digital service. Our labour, editorial capacity, network slots and third-party costs are committed to your order the moment it is submitted, not when a publication link appears. Fees are therefore treated as consideration for capacity that is irreversibly allocated at the point of order.

1.3. Consumer Rights & Express Waiver: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally hold a 14-day right to cancel online purchases. By confirming your order at checkout, you expressly request that we begin performance of the service immediately and you acknowledge that you will thereby lose your right to cancel once performance has begun. This express request and acknowledgment is recorded with your checkout consent log.

1.4. Business Customers: Where you contract in the course of a trade, business, craft or profession, the Consumer Contracts Regulations do not apply to your purchase at all, and no cooling-off period of any kind is available to you.

1.5. White Label Partners: Reseller and white label partner accounts are not covered by this Policy. Those transactions are governed exclusively by the White Label Refund Policy and the White Label Partner Terms.

2. All Fees Are Non-Refundable

2.1. Final Sale: All fees paid to RED PRESS WIRE LTD for distribution packages, writing packages, add-ons, premium placements, country-targeted campaigns and any other service purchased through the Site are final and non-refundable, in whole or in part, once the order is submitted.

2.2. Third-Party Costs: A substantial portion of every fee is committed immediately to third parties — publishers, editorial partners, premium outlet placements and network operators. These costs are irrecoverable by us once incurred and cannot be returned to you.

2.3. Post-Publication Finality: Once a press release has been published, distributed, or has entered the "Scheduled" or "Distributing" phase, the syndication process is technically and commercially irreversible. Content already released into our network and onward aggregators cannot be recalled. No refund is available from that point under any circumstances.

2.4. No Partial Refunds: We do not issue pro-rata, partial or proportional refunds based on the number of placements achieved, the identity of outlets that published, indexing outcomes, traffic, or any other performance measure.

3. Service Credits — Your Sole Remedy

3.1. Material Distribution Failure: If we fail to distribute your press release across the network included in your purchased package, and we are unable to remediate that failure within a reasonable period, you may request a remedy under this Section.

3.2. Available Remedies: The remedies available are, at our reasonable discretion: (a) a re-run of the distribution at no additional cost; or (b) a service credit of equivalent value applied to your account toward a future order. Service credits do not expire.

3.3. Sole and Exclusive Remedy: A re-run or service credit under this Section is your sole and exclusive remedy for any distribution failure. It is granted instead of, and never in addition to, a monetary refund. Under no circumstances is a service credit convertible into cash, transferable to a third party, or withdrawable.

3.4. Time Limit: Requests under this Section must be submitted in writing to our support team within thirty (30) days of the order date. Requests received after that period will not be considered.

4. Circumstances That Do Not Give Rise to a Refund or Credit

For the avoidance of doubt, no refund and no service credit is available in any of the following circumstances:

• Change of mind after the order has been submitted, or an order placed in error or duplicated by the client.
• Editorial rejection. Outlets in our network are editorially independent and their editors will decline any submission that does not meet their own editorial standards, at their sole discretion. We do not guarantee publication on any specific outlet, and a decision by an outlet not to publish is not a service failure. This includes rejection by us or by any downstream publisher for breach of our content standards, for unverifiable claims, or for regulated financial, medical, gambling or cryptocurrency content.
• Non-publication on a specific named outlet. We commit to the minimum quantitative placement count of the purchased package. Publication on any individual outlet is never guaranteed, whatever the outlet is named in marketing material, a plan description or a sample report.
• Delays within the indicative delivery window (24–72 business hours, extending to up to 30 days where a publisher is under maintenance or extended editorial review), or delays caused by Force Majeure.
• Removal of content by a publisher after publication, or changes to a publisher's archive, indexing or link policy at any time after distribution.
• Network changes. Our outlet network is regularly updated; outlets may be added, modified or removed at any time.
• Client-side content issues — incorrect, incomplete, non-English or non-compliant submissions, incorrect contact details, or a client's failure to respond to editorial queries.
• Business outcomes — traffic, rankings, backlink retention, impressions, media pickup, investor interest, or any commercial result. These are never warranted.
• Account termination for breach of our Terms of Service, unlawful content, or fraudulent activity.

5. Writing & Add-On Services

5.1. Writing Packages: Fees for writing packages and writing add-ons are non-refundable from the moment the order is placed. These funds are allocated immediately to the assigned writer and compensate them for time and labour committed to your brief.

5.2. Revisions Instead of Refunds: Where the delivered draft does not meet the brief you supplied, the remedy is a revision. We will revise the draft in line with the original brief until it reasonably reflects it. A change of brief after work has begun is a new instruction, not a service failure.

5.3. Add-Ons: Premium placements, guaranteed features, translation, multimedia and any other add-on are billed as separate, individually non-refundable line items and are subject to this Policy in full.

6. Payment Disputes & Chargebacks

6.1. Contact Us First: You must contact our support team and allow us a reasonable opportunity to resolve any billing or delivery concern before initiating a bank dispute or chargeback. We are committed to customer satisfaction and typically respond to legitimate issues within 24 hours.

6.2. Chargebacks Are a Material Breach: Filing a chargeback or payment dispute without first contacting our support team is a material breach of our Terms of Service. It results in immediate suspension of your account, cancellation of all pending orders, forfeiture of any service credits, and permanent exclusion from our network.

6.3. Evidence We Submit: In the event of an unjustified, fraudulent or unrecognised chargeback claim, RED PRESS WIRE LTD will submit the full evidentiary record to Stripe and the issuing bank: checkout IP and timestamp logs, your timestamped consent to these Terms and this Policy, your express request for immediate performance, system status logs proving service commencement, publication and delivery proofs, and all related correspondence. We further reserve the right to recover the disputed amount, processor dispute fees and reasonable recovery costs as a debt.

6.4. Authorised Refunds: In the exceptional event that we authorise a refund at our sole discretion, it is reversed to the original payment method via Stripe and takes 5 to 10 business days to appear on your statement, depending on your card issuer's clearing times. Any such authorisation is a goodwill gesture in a single instance and does not create a precedent or an entitlement.

7. Governing Law, Contact & Legal Entity Information

7.1. This Policy is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Nothing in this Policy excludes or limits any right you may have that cannot lawfully be excluded or limited.

7.2. To raise a billing question or request a service credit review, please contact our Finance Department directly rather than filing a bank dispute.