Corporate Refund & Cancellation Policy.

1. General Policy & Digital Services Waiver

1.1. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally hold a 14-day right to cancel online purchases.

1.2. However, RED PRESS WIRE LTD provides digital content and highly bespoke, immediate B2B services. By explicitly confirming an order and submitting your press release for "Editorial Review", you acknowledge and consent that the performance of the service begins instantly, and consequently, your right to cancel under the Regulations is waived upon the commencement of our labor.

1.3. Post-Distribution Finality: Once the distribution process has officially commenced across our syndication network, no refunds will be issued under any circumstances. By uploading your press release and finalizing the submission, you explicitly acknowledge and agree that the service is non-refundable from the moment of distribution launch.

2. Absolute Non-Refundable Circumstances

2.1. We maintain a stringent "No Refund" policy in the following scenarios, applied without exception:

• Editorial or Legal Rejection: If a submitted press release is rejected by our internal editorial board or external media partners due to a breach of our Acceptable Use Policy (e.g., the promotion of gambling, adult services, prohibited financial instruments, defamatory content, or legally contentious claims), we retain the full fee as administrative liquidation of our costs.
• Buyer's Remorse: Subject to section 1.2, no refunds are issued if you simply change your mind after the service has been initiated.
• Performance Outcomes: We guarantee the broad distribution of your press release to targeted media networks. However, we do not and cannot guarantee specific traffic volume, sales, lead generation, or Search Engine Optimization (SEO) rankings resulting from the publication. Dissatisfaction with these secondary metrics provides no foundation for a refund.
• Client Inaction: If an order is delayed due to your failure to respond to editorial queries, approve drafts, or provide necessary verifications, no refund will be issued.
• Retraction Requests: Should you demand the takedown or retraction of a successfully published release (often necessitating manual intervention across multiple newsdesks), no refunds are processed, and an additional takedown administrative fee may be levied.
• Network Maintenance Delays: Periodic maintenance or technical updates by our third-party media partners may cause publication delays of up to 30 days. Such delays are inherent to the syndication process and do not constitute grounds for a refund.

3. Eligible Refund Scenarios

3.1. We will issue a full or partial refund exclusively under the following verified conditions:

• Absolute Failure to Distribute: We determine we are technically or operationally incapable of distributing your approved release within a maximum of 15 statutory business days, provided the fault lies entirely with our infrastructure.
• Technical Billing Errors: You provide proof of a duplicate charge or an administrative error directly attributable to our secure payment gateway processing (e.g., Stripe malfunction).

4. Processing Requests & Chargebacks

4.1. Processing Timeframes: If an exception is made and a refund is authorized by our Finance Department, the fundamental transaction will be reversed back to your original payment instrument (e.g., Visa, Mastercard) via our processor (Stripe). This process typically clears within 5 to 10 standard banking days, dependent on your card issuer.

4.2. Chargeback Fraud: Because our services are highly verifiable through distribution reports, asserting a fraudulent chargeback with your bank after receiving the service constitutes theft and a direct breach of contract. RED PRESS WIRE LTD aggressively fights illegitimate chargebacks utilizing extensive internal logs, IP data, and signed distribution proofs, reporting such incidents to credit bureaus and UK law enforcement where appropriate.

5. Legal Entity & Financial Enquiries

To formally request a refund review or enquire about a billing issue, please contact our Finance Department immediately rather than filing a bank dispute.