Refund Policy.

1. General Policy

At RedPress, we strive for 100% customer satisfaction. However, due to the immediate costs involved in editorial review and media syndication, our refund policy is strict.

All sales are generally final once the "Editorial Review" process has commenced.

2. Non-Refundable Scenarios

We do NOT issue refunds for the following:

• Editorial Rejection: If your content is rejected because it violates our "Accepted Topics" policy (e.g., gambling, adult, defamation), no refund is processed.
• Change of Mind: If you decide to cancel after our team has started working on your release.
• Performance Expectations: We guarantee distribution, not specific traffic, leads, or SEO rankings. Lack of "results" is not grounds for a refund.
• Removal Requests: If you request that a published press release be taken down (retracted), no refund will be provided, and a retraction fee may apply.

3. Refundable Scenarios

You may be eligible for a full or partial refund if:

• Service Failure: We fail to distribute your release within 15 business days of your final approval, provided the delay is solely our fault.
• Duplicate Charge: You were accidentally billed twice for the same service.

4. Processing Time

Approved refunds are processed to the original payment method within 5-10 business days.